Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we deeply regret any inconvenience this may have caused you. Your concerns about product quality are important to us, and we take them very seriously. This is not the standard we strive to deliver. Your feedback helps us improve, and we’re already reviewing our processes to prevent this from happening again. We hope you’ll give us another opportunity to regain your trust. Thank you again for your honesty. Best regards